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Shipping & Delivery

Shipping
American Tile Design ships via ground transportation free of charge to customers anywhere within the Continental United States. However, there is a flat $15.00 packaging and handling fee on all orders, regardless of size, shipped from our warehouse.  Depending on the size and total weight of your order, we determine which method of shipment will be used. All orders will be shipped via ground transportation unless otherwise specified on your order. If you opt for faster shipping you will be charged only the amount over regular ground shipping. Smaller item orders are shipped UPS and larger orders (size and quantity) will ship with motor freight carriers. All orders are packed to insure minimum to no breakage during transport. American Tile Design will not be held liable for any damage or missing items during transport and delivery, because of this DO NOT LET THE DRIVER LEAVE until you have verified that the material you received is in good condition and that all material has been accounted for. If any discrepancies are found, make sure to note these on the bill of lading, if not noted, it will increase the amount of time required to get your claim processed. In most cases, you will be required to file a claim directly with the carrier.

Free Shipping on selected items just look for the green truck logo! (Note: If total weight amount exceeds 100lbs or more on items that are free shipping. Lift-gate charges will apply.)
•For Alaska and Hawaii shipments there will be additional fees charged to the alternative transport.

American Tile Design will not ship to any P.O. Boxes or A.P.O Boxes.

Lead Times
All orders will ship within 36 business hours after payment is received and processed. Please allow 3-7 business days for delivery based on location.

Delivery Times
All delivery dates are estimates. We do not guarantee specific deadlines. We recommend not scheduling any installation until you receive your product. All UPS deliveries include front door delivery at the shipping destination.

• It is the customer's sole responsibility to state the correct Delivery Conditions (Residential Lift gate Delivery vs. Commercial Delivery) at the time of the order. If the delivery carrier has to make any changes due to incorrect delivery information, all additional charges will be the responsibility of the receiver.

• All residential deliveries that ship via motor freight carriers will need a special delivery service called “Lift gate Delivery” to unload the materials. Please note that the truck driver will not carry the materials inside a building or up the stairs, residential delivery is strictly defined as curbside delivery.

• If your order ships to a commercial address, you must have a dock or forklift on site at the delivery address. If you don’t have the means to unload the materials, the trucking company will have to reschedule your delivery and bring a truck with a lift gate and pallet jack. In this case, any additional charges will be the responsibility of the receiver.
American Tile Design will not be responsible for delays as a result of: Weather, employee strikes or any other complications caused on behalf of our affiliated Shipping carriers.