Built with Volusion

Returns

If for any reason, you are not satisfied with the materials you purchased from American Tile Design, you may return the items to us within 7 days of delivery.

Please note that American Tile Design will not accept returns that are shipped or postmarked after 7 days from the delivery date (No partial orders are accepted).

All customer requested returns are subject to a 25% re-stocking fee and all original shipping charges, previously not charged to the customer, will be deducted from your refund. All return shipping is the customer’s responsibility. No “collect” shipments will be accepted or refunded.

To process your return request;
1) Call our toll free number and obtain a Return Material Authorization Number (RMA).
2) Carefully package all materials into the original packaging.
3) Write your RMA number on the packages and ship them back. If there is no RMA # on your package, it will be refused and the carrier will return it to you at your expense.

Once your package is received we will inspect the products and verify the material is all accounted for and in acceptable condition. Your return will then be processed and your money will be refunded (minus fees noted above). This process should take no more than 7 to 10 business days.
The funds will be returned to the same credit card that was used to make the original payment.

Note: any damage not reported within 2 business days will be the customer’s responsibility. American Tile Design will not be held liable.

American Tile Design will not accept any claims once the product has been installed.